Most municipal emergency response plans include some form of emergency communication protocols. Satellite, private radio, and other solutions all play their part.
But the reality is, most city staffers will not have access to a satellite phone or radio, and many will be somewhere in the field doing their job to address the situation at hand.
What’s the best way to communicate with them? The fallback for most will be consumer grade Instant Messaging (IM) products. With phone lines jammed, texting will be the most viable method of sending short, mission critical messages and photos of the situation amongst a team.
But are consumer grade Instant Messaging apps safe to use for emergency communications?
The answer is no. Most use unencrypted plain text messages, and worse, no way to fully authenticate the person you are communicating with is who they say they are, and that there is no “man-in-the-middle” listening in on your conversation.
What is the solution?